Communication and Productivity

I’ve had the good fortune of being able to spend the majority of my career helping to build and market products with a core mission of helping people improve their productivity as it relates to communication. Netscape Communicator, ICQ, AIM, Yahoo! Mail, SugarSync and Catch – these products served slightly different purposes at different points in our internet and mobile journey but our goal was always the same – improvement of connectivity – not of infrastructure, but human connectivity. Our most basic instincts as humans are to communicate with others through any means possible – words, touch, pictures, sound. Communication is one of the most basic functions in business and it’s not always easy to do it well.

When I was working at Netscape, I had a conversation with Jim Barksdale that has stuck with me. He said that making things happen in business is about writing it down. You can discuss things all you want but it is the leader’s job to put the plans into writing and confirm that they are understood and acted upon. Pre-internet that meant a memo written on paper with the associated headaches of duplication and distribution. The beauty of email is that you have the power of the written word with the convenience and ease of our new technologies. Email is such a powerful tool that it survives as the default written communication tool and – despite its many flaws and forecasts of its demise – it persists.

With new technologies, we are enabling effective action through writing by optimizing the communication app for particular settings. For instance, multiple styles of chat apps for various demographics and types of groups – friends, family and work teams.

But, what if different people in the same stream of communication have different preferences in tools? What if you are trying to recruit or incent these different people who are not your employees and mandating a particular tool were a turn-off? There has been a need for a communication platform that has a lighter touch – that gives recipients greater control, while remaining effective. Initiators can encourage participation and lead particular actions. These initiators, the group leaders, are constantly recruiting and incentivizing their members and they need a tool that supports them, so their companies and missions can scale effectively.

In Mobilize (www.mobilize.io), I saw just such a platform. Some of the design points are subtle and some are very concrete but it is an incredibly thoughtful way to communicate with groups, particularly those that are not within company walls. After being introduced by my business associate, Ajay Chopra, and meeting with the cofounders, Sharon Savariego and Arthur Vainer, I was convinced that we shared a vision for a new type of communication method, in fact a new category of communication platform, designed expressly to support group communication and help leaders mobilize action. That action can be anything from brand advocacy to software development advances to product sales to volunteering to give blood. I am thrilled they invited me to join the company as COO three weeks ago and look forward to working to scale this exciting idea for so many more groups and companies globally.

P.S. We’re hiring in both San Francisco and Tel Aviv – marketing, sales and engineering positions.  Check them out at http://www.mobilize.io/jobs.html